Lifelong Literacy

Business Overview

They offer a range of online and face-to-face courses designed to enhance teacher capacity, alongside consulting services and tutoring. 

The founder, Lyn Stone, has authored books focusing on literacy, and the organization also provides resources like webinars and videos. 

Their mission encompasses bridging gaps in education, enhancing teacher knowledge, and providing top-quality tutoring for academic achievement.

Lifelong Literacy

Project Overview

Lifelong Literacy had various issues with their previous web development agency and so was seeking a new provider.

The main issues with the previous web development agency were:

  • Time zone differences leading to significant delays in resolving technical issues.
  • Lack of attention to detail in the roll-out of new features and updates.
  • Persistent bugs and major issues in new and minor updates, some of which prevented customers from completing purchases – a critical problem.

They needed a service that could not only integrate new features seamlessly and ensure a bug-free website but also offer prompt support during Australian working hours.

Stone Digital emerged as the solution to these needs. As part of our service offering, we included the following guarantees to help put our client’s mind at ease:

  • A promise to respond to all requests within one business day.
  • A guarantee of prompt action within a few hours for urgent issues.
  • Assurance that all updates we implement will be free of bugs.
  • A commitment to ensuring that our updates and deployments will never hinder customers from completing their purchases on the website.
Lifelong Literacy

Lifelong Literacy

Contributions

In the initial 12 month period, we worked on a whole range of services, including the following:

  • Initial Discovery: Conducting a deep dive to understand the specific needs and roadmap of features that the Client wants. 
  • Custom Payment Gateway Logic: Enhancing the payment process for a smoother user experience.
  • Complex PDF Viewing Restriction Logic: Implementing secure access to digital content.
  • Mass Enrolment Feature: Facilitating bulk enrolments efficiently.
  • WooCommerce to FileMaker CRM Integration: Streamlining customer data management.
  • Enhanced Comments and Discussion Feature: Improving user interaction within courses.
  • Improved Course User Experience: Making course navigation more intuitive.
  • Custom Dashboard Customizations: Tailoring the dashboard for better user engagement.
  • “Price by Country” Feature: Introducing dynamic pricing based on location.
  • Buy One Get One Free Promotions: Implementing attractive marketing strategies.
  • Ongoing Support and Communication: Providing continuous support and rapid response.

This long term partnership with Local Sauce Tours showcases our ability to deliver top quality web development work that our Clients love.

Lifelong Literacy

The Outcome

The client was exceptionally pleased with our services, evidenced by their five-star reviews across two platforms. 

Our commitment to swift issue resolution, maintaining a bug-free website, and seamlessly integrating new features ensured smooth operation and revenue flow. Our efforts allowed the business owner to concentrate more on business growth, with less concern about website glitches or testing.

“What a great experience developing our new website with Brett and the team at Stone Digital. They took the time to understand what I wanted, were responsive throughout the whole process from design to launch, and have continued to be helpful as we learn to navigate our way around the new site. Highly recommended.”

Let’s work together.

Get in touch to discuss your project today.